Overview
Shaun Belding’s new book tells you how to help defuse conflict, identifies effective strategies such as LIFT (Listen to your customer; Involve yourself; Focus on the issue; Thank them), and shows you how a majority of difficult callers can be turned into your most loyal customers.
This book title, Winning with the Caller from Hell (A Survival Guide for Doing Business on the Telephone), ISBN: 9781550226959, by Shaun Belding, published by ECW Press (September 23, 2005) is available in paperback. Our minimum order quantity is 25 copies. All standard bulk book orders ship FREE in the continental USA and delivered in 4-10 business days.
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