The Customer Experience Model - 9780367513641

ISBN: 9780367513641
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$26.99
SKU:
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Minimum Order: 25 copies per title

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Overview

For any company, defining the most efficient marketing concept to create a competitive customer experience (CX) is vital for sustained development. The focus of this research is the creation of a comprehensible practical approach to the development of client experience: the Сustomer Experience Model (CXM).

The practical application of the CX model will allow companies to create value for their customers and key stakeholders, thus generating the necessary profit and building conditions for further development. Balancing academic research and real-world applications, The Customer Experience Model provides a framework that readers can understand and utilize to implement improvements in a company. In this work the readers also will learn about application in customer experience formation of such concepts as "systems thinking", "learning organization", "Lewinian Experiential learning cycle". The role of a leader in the formation of an effective customer experience will be shown as well. Also the readers will get an obvious idea of how to plan customer experience and measure its effectiveness. 

The Customer Experience Model shows the latest state of knowledge on the topic and will be of interest both to students of business schools and universities at an advanced level, academics and reflective practitioners in the fields of leadership, organizational studies, marketing, and strategic management and consulting.

This book title, The Customer Experience Model - 9780367513641, ISBN: 9780367513641, by Adyl Aliekperov, published by Taylor & Francis (April 2, 2022) is available in paperback. Our minimum order quantity is 25 copies. All standard bulk book orders ship FREE in the continental USA and delivered in 4-10 business days.

Unlike Amazon and other retailers who may also offer The Customer Experience Model - 9780367513641 books on their website, we specialize in large quantities and provide personal service, from trusted, experienced, friendly people in Portland, Oregon. We offer a Price Match Guarantee, and QuickQuote form, to make purchasing quick and easy.

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Product Details

Author:
Adyl Aliekperov
Format:
Paperback
Pages:
118
Publisher:
Taylor & Francis (April 2, 2022)
Language:
English
ISBN-13:
9780367513641
Weight:
16oz
Dimensions:
5.4375" x 8.5"
File:
TAYLORFRANCIS-TayFran_241119103147465-20241119.xml
Folder:
TAYLORFRANCIS
List Price:
$26.99
Series:
Routledge Focus on Business and Management
Case Pack:
1
As low as:
$23.75
Publisher Identifier:
P-CRC
Discount Code:
H
Audience:
College/higher education
Country of Origin:
United States
Pub Discount:
30

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