Emotional Value (Creating Strong Bonds with Your Customers)

Today's consumers demand not only services and products that are of the highest quality, but also positive, memorable experiences. This essential guide shows how organizations can leapfrog their competitors by learning how to add emotional value -the economic value of customers' feelings when they positively experience products and services -to their customers' experiences.
Janelle Barlow and Dianna Maul, with more than forty years combined experience in the service industry, detail five practices for adding emotional value to customer and staff experiences.

This book title, Emotional Value (Creating Strong Bonds with Your Customers), ISBN: 9781576750797, by Janelle Barlow, Dianna Maul, published by Berrett-Koehler Publishers (April 17, 2000) is available in hardcover. Our minimum order quantity is 25 copies. All standard bulk book orders ship FREE in the continental USA and delivered in 4-10 business days.

Unlike Amazon and other retailers who may also offer Emotional Value (Creating Strong Bonds with Your Customers) books on their website, we specialize in large quantities and provide personal service, from trusted, experienced, friendly people in Portland, Oregon. We offer a Price Match Guarantee, and QuickQuote form, to make purchasing quick and easy.

Prefer to work with a human being when you order Emotional Value (Creating Strong Bonds with Your Customers) books in bulk? Our Book Specialists are standing by Monday-Friday 8-5 PST, ready to help!