Tourist Customer Service Satisfaction (An Encounter Approach)

ISBN: 9781138880719
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Overview

Customer satisfaction and loyalty in the tourism sector is highly dependent upon the behaviours of front-line service providers. Service is about people, how they relate to one another, fulfill each other’s needs and ultimately care for each other. Yet surprisingly there are few or any books which focus on the detailed specifics of the social exchange and interaction between the service provider and customer.

Tourist Customer Service Satisfaction fully explores this relationship by defining the specific kind of verbal and non-verbal messages needed for successful exchanges, outlining how the service provider ought to behave & cope in a situation as well as detailing positive approaches that enhance a service provider’s role performance. The book uses encounter theory to examine the customer – provider relationship as well as drawing on current research and theories from hospitality, tourism, management, psychology bodies of literature. In doing so the book offers important insight into how employee – centric competitive advantage in this sector can be achieved in various markets.

This book is unique in its approach by focusing on the specifics of the social exchange and interaction between the service provider and customer. It therefore offers a novel synthesis of knowledge on service satisfaction in the tourism sector which will serve as valuable pedagogical and research reference for students and academics interested in hospitality and tourism.

This book title, Tourist Customer Service Satisfaction (An Encounter Approach), ISBN: 9781138880719, by Francis Noe, Muzaffer Uysal, Vincent Magnini, published by Taylor & Francis (May 8, 2015) is available in paperback. Our minimum order quantity is 25 copies. All standard bulk book orders ship FREE in the continental USA and delivered in 4-10 business days.

Unlike Amazon and other retailers who may also offer Tourist Customer Service Satisfaction (An Encounter Approach) books on their website, we specialize in large quantities and provide personal service, from trusted, experienced, friendly people in Portland, Oregon. We offer a Price Match Guarantee, and QuickQuote form, to make purchasing quick and easy.

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Product Details

Author:
Francis Noe, Muzaffer Uysal, Vincent Magnini
Format:
Paperback
Pages:
208
Publisher:
Taylor & Francis (May 8, 2015)
Language:
English
Audience:
College/higher education
ISBN-13:
9781138880719
Weight:
10.375oz
Dimensions:
6.125" x 9.1875"
File:
TAYLORFRANCIS-TayFran_240113052546005-20240113.xml
Folder:
TAYLORFRANCIS
List Price:
$56.95
Country of Origin:
United States
Series:
Advances in Tourism
Case Pack:
55
As low as:
$51.26
Publisher Identifier:
P-MISC
Discount Code:
H

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