Overview
First Published in 1999, this book stresses the service aspects of an organization - especially customer service, marketing, and organizational responsiveness, and how to create and provide outstanding customer value to the target market(s).
This book title, Designing and Delivering Superior Customer Value (Concepts, Cases, and Applications), ISBN: 9780367230197, by Art Weinstein, William C. Johnson, published by Taylor & Francis (November 23, 2020) is available in paperback. Our minimum order quantity is 25 copies. All standard bulk book orders ship FREE in the continental USA and delivered in 4-10 business days.
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