Consumer Behavior

Influence, New and Expanded (The Psychology of Persuasion)

Mastering The Market Cycle (Getting the Odds on Your Side)

The Effortless Experience (Conquering the New Battleground for Customer Loyalty)

Happy Money (The Science of Happier Spending)

The Simple Truths of Service (Inspired by Johnny the Bagger)

How to Win Friends & Influence People (Miniature Edition) (The Only Book You Need to Lead You to Success)

Purple Cow, New Edition (Transform Your Business by Being Remarkable)

Contagious (Why Things Catch On) - 9781451686586

Day Trading Attention (How to Actually Build Brand and Sales in the New Social Media World)

Never Lose a Customer Again (Turn Any Sale into Lifelong Loyalty in 100 Days)

The JOLT Effect (How High Performers Overcome Customer Indecision)

This Is Marketing (You Can't Be Seen Until You Learn to See)

Winning on Purpose (The Unbeatable Strategy of Loving Customers)

Quantum Marketing (Mastering the New Marketing Mindset for Tomorrow's Consumers)

Hug Your Haters (How to Embrace Complaints and Keep Your Customers)

The Psychology of Selling (Increase Your Sales Faster and Easier Than You Ever Thought Possible)

Contagious (Why Things Catch On)

Permission Marketing (Turning Strangers Into Friends And Friends Into Customers)

Hacking Growth (How Today's Fastest-Growing Companies Drive Breakout Success)

Who Gets What - And Why (The New Economics of Matchmaking and Market Design)

Be Amazing or Go Home (Seven Customer Service Habits that Create Confidence with Everyone)

Stage (Not Age) (How to Understand and Serve People Over 60--the Fastest Growing, Most Dynamic Market in the World)

Slow Down, Sell Faster! (Understand Your Customer's Buying Process and Maximize Your Sales)

The Frictionless Organization (Deliver Great Customer Experiences with Less Effort)

Questions That Sell (The Powerful Process for Discovering What Your Customer Really Wants)

Wanting (The Power of Mimetic Desire in Everyday Life)

The Cult of the Customer (Create an Amazing Customer Experience that Turns Satisfied Customers into Customer Evangelists) - 9781640951532

Heart and Sell (10 Universal Truths Every Salesperson Needs to Know)

Priceless (The Myth of Fair Value (and How to Take Advantage of It))

Why She Buys (The New Strategy for Reaching the World's Most Powerful Consumers)

The Experience Maker (How to Create Remarkable Experiences That Your Customers Can't Wait to Share) - 9781631954580

The Wisdom of Crowds

Delight Your Customers (7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary)

The Context Marketing Revolution (How to Motivate Buyers in the Age of Infinite Media)

What Customers Crave (How to Create Relevant and Memorable Experiences at Every Touchpoint) - 9781400235827

The Transformation Economy (Guiding Customers to Achieve Their Aspirations)

Secondhand (Travels in the New Global Garage Sale) - 9781635570113

What To Do With Your Money When Crisis Hits (A Survival Guide) - 9780358719212

Leading Loyalty (Cracking the Code to Customer Devotion)

The Power of Fifty Bits (The New Science of Turning Good Intentions into Positive Results)

Why We Buy (The Science of Shopping--Updated and Revised for the Internet, the Global Consumer, and Beyond)

The Difference (How Anyone Can Prosper in Even The Toughest Times)

Secret Service (Hidden Systems That Deliver Unforgettable Customer Service)

Chasing Cool (Standing Out in Today's Cluttered Marketplace)

The Disney Way:Harnessing the Management Secrets of Disney in Your Company, Third Edition

Get Clients Now! (TM) (A 28-Day Marketing Program for Professionals, Consultants, and Coaches)

Passion Brands (Why Some Brands Are Just Gotta Have, Drive All Night For, and Tell All Your Friends About)

What You Need To Know About the Economics of Growing Old (But Were Afraid to Ask) (A Provocative Reference Guide to the Economics of Aging)

Influence, New and Expanded (The Psychology of Persuasion)

Mastering The Market Cycle (Getting the Odds on Your Side)

The Effortless Experience (Conquering the New Battleground for Customer Loyalty)

Happy Money (The Science of Happier Spending)

The Simple Truths of Service (Inspired by Johnny the Bagger)

How to Win Friends & Influence People (Miniature Edition) (The Only Book You Need to Lead You to Success)

Purple Cow, New Edition (Transform Your Business by Being Remarkable)

Contagious (Why Things Catch On) - 9781451686586

Day Trading Attention (How to Actually Build Brand and Sales in the New Social Media World)

Never Lose a Customer Again (Turn Any Sale into Lifelong Loyalty in 100 Days)

The JOLT Effect (How High Performers Overcome Customer Indecision)

This Is Marketing (You Can't Be Seen Until You Learn to See)

Winning on Purpose (The Unbeatable Strategy of Loving Customers)

Quantum Marketing (Mastering the New Marketing Mindset for Tomorrow's Consumers)

Hug Your Haters (How to Embrace Complaints and Keep Your Customers)

The Psychology of Selling (Increase Your Sales Faster and Easier Than You Ever Thought Possible)

Contagious (Why Things Catch On)

Permission Marketing (Turning Strangers Into Friends And Friends Into Customers)

Hacking Growth (How Today's Fastest-Growing Companies Drive Breakout Success)

Who Gets What - And Why (The New Economics of Matchmaking and Market Design)

Be Amazing or Go Home (Seven Customer Service Habits that Create Confidence with Everyone)

Stage (Not Age) (How to Understand and Serve People Over 60--the Fastest Growing, Most Dynamic Market in the World)

Slow Down, Sell Faster! (Understand Your Customer's Buying Process and Maximize Your Sales)

The Frictionless Organization (Deliver Great Customer Experiences with Less Effort)

Questions That Sell (The Powerful Process for Discovering What Your Customer Really Wants)

Wanting (The Power of Mimetic Desire in Everyday Life)

The Cult of the Customer (Create an Amazing Customer Experience that Turns Satisfied Customers into Customer Evangelists) - 9781640951532

Heart and Sell (10 Universal Truths Every Salesperson Needs to Know)

Priceless (The Myth of Fair Value (and How to Take Advantage of It))

Why She Buys (The New Strategy for Reaching the World's Most Powerful Consumers)

The Experience Maker (How to Create Remarkable Experiences That Your Customers Can't Wait to Share) - 9781631954580

The Wisdom of Crowds

Delight Your Customers (7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary)

The Context Marketing Revolution (How to Motivate Buyers in the Age of Infinite Media)

What Customers Crave (How to Create Relevant and Memorable Experiences at Every Touchpoint) - 9781400235827

The Transformation Economy (Guiding Customers to Achieve Their Aspirations)

Secondhand (Travels in the New Global Garage Sale) - 9781635570113

What To Do With Your Money When Crisis Hits (A Survival Guide) - 9780358719212

Leading Loyalty (Cracking the Code to Customer Devotion)

The Power of Fifty Bits (The New Science of Turning Good Intentions into Positive Results)

Why We Buy (The Science of Shopping--Updated and Revised for the Internet, the Global Consumer, and Beyond)

The Difference (How Anyone Can Prosper in Even The Toughest Times)

Secret Service (Hidden Systems That Deliver Unforgettable Customer Service)

Chasing Cool (Standing Out in Today's Cluttered Marketplace)

The Disney Way:Harnessing the Management Secrets of Disney in Your Company, Third Edition

Get Clients Now! (TM) (A 28-Day Marketing Program for Professionals, Consultants, and Coaches)

Passion Brands (Why Some Brands Are Just Gotta Have, Drive All Night For, and Tell All Your Friends About)

What You Need To Know About the Economics of Growing Old (But Were Afraid to Ask) (A Provocative Reference Guide to the Economics of Aging)